Terms & Conditions

By using The Estate Deli website, you agree to use it lawfully and respectfully. You must not misuse the website, interfere with its normal operation, attempt to gain unauthorised access to systems or data or use the site in any way that could harm The Estate Deli, its customers or its service providers.

• Product descriptions and images are intended to provide an accurate representation of what we offer.
• Because cakes, food and related items are handmade, actual appearance may vary slightly from photographs or descriptions.
• Availability may change depending on ingredients, kitchen capacity and seasonal offerings.
• Prices are displayed in Indian Rupees (INR).
• The Estate Deli may update product availability and pricing when necessary.

• Cake orders may require advance notice. Each cake may have its own minimum notice requirement as shown when ordering.
• Certain cakes or customisations may need longer notice than others.
• Order acceptance is subject to availability and confirmation.
• Please check spelling, message text, flavour, size, pickup details and other customisation information carefully before payment or confirmation.
• The Estate Deli is not responsible for errors in customisation details submitted incorrectly by the customer.
• Pickup date and time must be selected accurately.
• Custom cake orders may have additional conditions displayed at checkout or on the product page.

• Customers are responsible for providing accurate name, contact and order information.
• Orders become confirmed only after successful payment and/or confirmation by The Estate Deli, as applicable.
• Payments may be processed through Razorpay or another authorised payment provider.
• The Estate Deli does not store customers’ complete card or payment credentials.
• Transaction failures may occur due to banking networks, payment-provider issues or other factors outside our immediate control.
• If a payment appears delayed or unfinished, please do not make a duplicate payment. Contact The Estate Deli first with your transaction details so we can check the status.

• Reservations are subject to availability.
• Customers must provide accurate guest information.
• Reservation confirmation depends on successful booking and payment where payment is required.
• In exceptional circumstances, The Estate Deli may cancel or modify an event. Where this happens, we will communicate with affected customers.

Gift hampers ordered through the website are subject to availability and the general order and payment terms above. Coffee products may be offered online when available; until online purchase is enabled, coffee availability is as shown on the website or in café.

Pickup by default

All orders placed through The Estate Deli website are fulfilled on a pickup-only basis from our café location during our standard operating hours, unless we expressly agree otherwise in writing.

Customer-arranged delivery

Delivery is not included in our online ordering service. If you choose to arrange collection or delivery via a third-party courier, delivery platform or transport service, you do so at your own discretion and entirely at your own risk.

Transfer of risk and liability

• Our responsibility for the physical condition, temperature, appearance and structural integrity of your order ends the moment it is handed over to you or your designated courier or delivery driver.
• The Estate Deli is not responsible or liable for any loss, delay, damage, melting or destruction of cakes, pastries or other perishable items that occur during transit after the order has left our premises.

No refunds for transit damage

Refunds, replacements or repairs will not be offered for orders that are damaged, melted or otherwise altered after leaving our premises, including damage that occurs while in the care of a third-party courier or delivery service you arranged.

All Estate Deli branding, logos, website design, photography, text, graphics, recipes or menu content where applicable and other original website content are protected. You may not copy, reproduce, distribute or use this material for commercial purposes without prior written permission from The Estate Deli.

To the fullest extent permitted by applicable law, The Estate Deli is not liable for indirect, incidental or consequential losses arising from use of the website or from orders and reservations, except where liability cannot legally be excluded. Nothing in these terms excludes or limits liability for fraud, personal injury caused by negligence or any other liability that cannot be limited or excluded under Indian law.

The Estate Deli may update these Terms & Conditions from time to time. The updated version will be published on this page and applies from the date of publication unless otherwise stated.

These Terms & Conditions are governed by the laws of India. Any dispute arising from these terms or from use of the website will be subject to the exclusive jurisdiction of the competent courts in India, without prejudice to any mandatory consumer protections that may apply.